Refund Policy

Farlands Mission is free. Premium is a paid astronaut subscription that adds longer voice logs and daily video logs for $6 per month when checkout is available. Visitors never pay to view mission content.

From time to time, Premium checkout may be unavailable and Farlands may collect interest requests instead of charging payment. This policy applies once paid billing is live.

Premium is billed on a recurring monthly basis unless you cancel before the next renewal date. When billing launches, the payment processor and checkout screen will show the exact price, currency, and renewal terms that apply to your purchase.

Premium is tied to your astronaut account. Deleting your account or losing access to the account may end Premium benefits even if a billing period has not finished.

You can cancel Premium at any time from your account billing settings once they are available. Cancellation stops future renewals. You will keep Premium features until the end of the current paid billing period unless otherwise stated at checkout.

If you cancel during a trial or promotional period, any special terms shown at signup will apply.

Except where required by law, Premium fees are non-refundable once a billing period begins. We do not provide prorated refunds for partial months, unused video or voice limits, or features you did not use during a billing period.

If you believe you were charged in error, including duplicate charges or charges after a confirmed cancellation, contact us promptly with the email on your account and any receipt details. We will review the request and issue an appropriate refund when warranted.

Nothing in this policy limits any mandatory refund, cancellation, or cooling-off rights you may have under applicable consumer protection laws in your country or region. If those laws give you a right to withdraw from a purchase within a specific period, that right applies as required.

Residents of the European Union, United Kingdom, and other jurisdictions with statutory withdrawal rights may have additional options for digital services. Where those laws apply, we will honor them.

Before opening a payment dispute with your bank or card issuer, please email hello@farlands.me. We can often resolve billing issues faster directly. Abuse of chargebacks may result in suspension of Premium access or the account.

We may update this Refund Policy from time to time. Material changes will be reflected by updating the last updated date on this page. If paid billing terms change materially, we will provide notice through the product or at checkout where appropriate.

Refund and billing questions can be sent to hello@farlands.me. Include the email address on your Farlands account and, if available, your payment receipt or transaction date.